Customer Service

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

My Introduction to the Call Center

A few months after leaving the service, I took a second job in a call center. I made cold calls to encourage couples to take a weekend get-a-way for a very low price. The catch was they had to attend a sales pitch. The methods my employer wanted us to use did not align with my own concept of ethical behavior. As such, I did not last long. However, I did enjoy the call center environment. As such, I sought out other call center jobs, that weren't as 'Sleezey'.

Service to others, from a Call Center

I then took a temporary job at another call center, where I help provide information to potential customers about Medicare prescription drug plans. While sales was included the job, my primary function was providing information, so the potential customer can make an informed decision. This aligned with with my personal value, and I enjoyed the work.

The Angry Customer

The next role was I took from that employer was as a 'Case Manager' for a large home computer company. In this role, I handled escalated customer issues, beyond troubleshooting. By time I got involved with the customer issues, they were very upset with their situation. I had to build rapport with the customer to find a reasonable solution to their issue.

One thing I liked about this role was the since of 'Total Customer Ownership'. This were 'I' took ownership of the customer issue, not my team. This meant I worked with the customer personally, being their point of contact, until the issue was resolved. This helped build rapport with the customer, as they didn't have to call back to talk to different people, which may result in different answers.

My time with the 'Squad' as a 'Geek'

I then moved to another project, which involved a large electronics retail chain. This were I provided basic computer troubleshooting, and arranged other services as needed.

(You probably guessed what retail chain it was. And yes, I had to wear the white short sleeve shirt with goofy short clip on tie in the call center.)

More Customer Support

My last role with the company, was general customer support for 'exclusive brands' from the same large retailer. I provided troubleshooting for a plethora of products (TVs, Blu-ray Players, Networking Routers, etc.), and arrange for replacement or repair as needed.